Search exit search

Delivery and Returns

  • STANDARD DELIVERY
    Delivery within 3-5 working days -N800.

  • NEXT-DAY DELIVERY
    Order must be placed by 3pm. A signature is required on delivery -N1200.

  • SAME-DAY DELIVERY
    Order must be placed by 12 noon. A signature is required on delivery -N1500

 

All prices are per transaction regardless of the number of items purchased. All delivery times are estimates depending on the service you require. These may vary depending on external factors and should be taken as approximate times only.

For orders outside Lagos, please contact us.

 

DELIVERY TIME INFORMATION

At Aimas, we try our best to dispatch your orders within 24 hours but during busy periods this may not be possible so orders will be sent the following day. We only accept orders for items that are shown as ‘IN STOCK” provided payment has been accepted and billing address verified, delivery address has been verified or a guaranteed payment on delivery.

 

RETURNS FOR REFUND

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return the items to us within 7 days of the date of dispatch in it’s original, saleable condition, with all labels and tags attached.
Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached.
When trying on items of clothing, please ensure that you are not wearing perfume or deodorant which may leave a scent or marks on the item. We will be unable to to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.
We reserve the right to refuse a refund on any items that are not fully fit for a re-sale. This does not affect your statutory rights.

 

RETURNS FOR EXCHANGE

Should you want to exchange an item, please check that the stock of your required item is available prior to sending items back. To ensure that the item is available, contact us at returns@aimas.com.ng. If the stock is low we will then reserve the item for you. If any item required for an exchange is not available we will issue a refund in its place.

 

FAULTY ITEMS

If the item you receive is faulty, please contact our customer service via phone +2349095325763 or email us at info@aimas.com.ng. Please have your order number ready. We will also need your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

 

DISCOUNT CODES / VOUCHERS

If a discount was applied to your original order, the amount refunded will be adjusted to allow the revised order value and appropriate discount level.

 

This returns policy does not affect your statutory rights.